Refunds & Returns

Last Updated: June 19, 2025

At AIAZ, we want you to love what you buy. If you're not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

We accept returns within 7 days of receiving your order, provided the following conditions are met:

  • Items must be unused, unworn, and in original packaging
  • Product tags, labels, and seals must be intact
  • Proof of purchase (order number or invoice) is required

2. Items Not Eligible for Return

We do not accept returns or exchanges for the following:

  • Personal care, hygiene, or beauty products (e.g., toothbrushes, grooming kits)
  • Opened or used electronics and accessories
  • Fitness equipment that has been assembled or used
  • Pet items used or chewed
  • Items marked as “Final Sale” or “Non-Returnable”
  • Customized, engraved, or personalized products

3. How to Request a Return

To start a return, please email us at aiazfzc@gmail.com with:

  • Your full name
  • Order number
  • Reason for return
  • Clear photos (if the item is damaged or defective)

Our support team will respond within 24–48 hours and guide you through the return process.

4. Return Shipping

  • For defective or wrong items, return shipping is free (we’ll arrange pickup or reimburse courier fees)
  • For all other returns, shipping costs are your responsibility

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 7–10 business days
  • Refunds are issued to the original payment method only
  • Shipping charges (if any) are non-refundable, unless the return is due to our error

6. Exchanges

Exchanges are possible if the requested item is in stock. If not, we can offer a store credit or full refund (based on eligibility). Please contact our team to confirm availability.

7. Order Cancellations

You may cancel your order within 2 hours of placing it, as long as it has not yet been processed or shipped. To cancel, email us immediately at aiazfzc@gmail,com.

8. Damaged or Incorrect Items

We take quality control seriously. If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of delivery
  • Share clear images and your order number
  • We’ll offer a replacement, exchange, or refund — at no extra cost

9. Contact Us

For questions about returns, refunds, or exchanges, reach out to:

AIAZ Returns Department
📧 Email: aiazfzc@gmail.com
📍 Address: AIAZ E commerce F.Z.C, Ajman, UAE