Terms & Conditions

Terms & Conditions
Last updated: June 19, 2025

Welcome to AIAZ – your go-to destination for home essentials, electronics, baby products, pet accessories, and more. By accessing or using our website [www.aiaz.online], you agree to be bound by the following Terms and Conditions.

Please read them carefully before using our services. If you do not agree with any part of these Terms, you should not use our site or make any purchases.

1. Company Information

This website is operated by AIAZ E commerce F.Z.C, based in the United Arab Emirates.

2. Eligibility

To shop on AIAZ, you must be:

  • At least 18 years old, or
  • Accessing the site under supervision of a parent or legal guardian.

By placing an order, you confirm that you meet these conditions.

3. Product Information & Availability

All products listed are subject to availability. We strive to ensure that product descriptions, images, and pricing are accurate. However, errors may occur. In such cases, we reserve the right to cancel or adjust the order with prior notice.

4. Pricing & Currency

All prices on our website are displayed in AED (United Arab Emirates Dirham). Prices include VAT where applicable. Shipping fees may be added at checkout.

We reserve the right to change prices at any time without prior notice.

5. Orders & Payments

  • Orders can be placed through our website using secure payment methods (Credit/Debit Cards, Apple Pay, etc.).
  • You will receive a confirmation email upon placing your order.
  • AIAZ reserves the right to refuse or cancel orders at our discretion (e.g. in case of fraud, stock issues, or pricing errors).

6. Shipping & Delivery

We deliver across the UAE, with estimated delivery time between 10–15 business days. International shipping may be available in select regions.

For more details, please refer to our Shipping Policy.

7. Returns & Refunds

We accept returns within 7 days of delivery for eligible products. Items must be unused, in original packaging, and in resellable condition.

Products such as personal care, opened electronics, or custom items may not be eligible for return.

View our full Return & Refund Policy for conditions and procedures.

8. User Accounts

You may choose to create an account for faster checkout and order tracking. You are responsible for keeping your login credentials secure. AIAZ is not liable for unauthorized access due to compromised accounts.

9. Intellectual Property

All content on the AIAZ website—including logos, images, designs, product listings, and text—is the intellectual property of AIAZ and may not be used or reproduced without written permission.

10. Prohibited Activities

You agree not to:

  • Use the site for any illegal purpose
  • Upload or transmit viruses or malicious code
  • Use automated systems to extract data (data mining, scraping)
  • Impersonate others or provide false information

Violations may result in termination of your access.

11. Limitation of Liability

To the maximum extent permitted by UAE law, AIAZ is not liable for any indirect, incidental, or consequential damages resulting from use of the site, products, or delays.

12. Compliance with UAE Law

All transactions, shipping, and consumer rights comply with the applicable United Arab Emirates consumer protection laws under the Ministry of Economy guidelines.

13. Changes to Terms

AIAZ reserves the right to modify these Terms & Conditions at any time. Updates will be posted on this page, and your continued use of the site implies acceptance.

14. Contact Us

For any inquiries, concerns, or complaints, please contact:

AIAZ Customer Support
📧 Email: aiazfzc@gmail.com
📍 Address: AIAZ E commerce F.Z.C, Ajman, UAE